A public record of who does right by the neighborhood.

Yes. Your details are handled confidentially by our team to protect submitters, and are never published alongside a report.

Reports are typically reviewed within 24–48 hours, including giving the artisan a chance to respond.

Our team verifies the details, protects your contact info, and uses verified outcomes to update the artisan's trust score on Frankdom Connect.

Frankdom Connect is where you find and book artisans. Frankdom Trust is the accountability layer behind it — the record that makes the badges on Connect mean something.

By accessing or using Frankdom Trust (including submitting a report, searching an artisan record, disputing a report, or applying for verification), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

Frankdom Trust is a community-sourced trust and accountability tool for artisans and tradespeople. It allows individuals to submit reports about their experience with an artisan, and allows the public to search an artisan's trust status before engaging their services. Frankdom Trust is a companion service to Frankdom Connect, a separate marketplace for booking artisans, but the two are operated as distinct tools. Frankdom Trust does not employ, license, certify, or guarantee the competence, character, or conduct of any artisan listed. A trust status or badge reflects the outcome of our internal review process applied to user-submitted reports — it is not a professional license, background check, or government certification unless explicitly stated otherwise for a given artisan.

Accuracy. By submitting a report, you certify that the information you provide is true and accurate to the best of your knowledge, and that you personally experienced the interaction described. Submitting a report you know to be false, exaggerated, or submitted on behalf of a competitor or for any malicious purpose is a violation of these Terms and may expose you to liability independent of any action Frankdom may take.

Ownership and license. You retain ownership of the content you submit, but grant Frankdom a worldwide, royalty-free, non-exclusive license to use, review, store, and reference that content internally, and to publish a derived trust status or score based on it, for as long as reasonably necessary to operate the Service.

Confidentiality of reporter identity. We do not publish your name, phone number, or the verbatim text of your report publicly. This information is used internally to investigate and verify reports and may be disclosed to the artisan only to the extent necessary to allow them to respond, or as required by law.

Proof and evidence. Reports involving negative claims must generally be accompanied by supporting evidence. Evidence is used solely for internal review and is not published publicly.

A submitted report is initially held in a "New" or "Under Review" state and does not affect any artisan's public trust score or status until it has been reviewed by our team and marked "Verified." Our review is a good-faith, reasonable effort based on the evidence submitted and, where practical, the artisan's response — it is not a judicial or investigative process, and we do not guarantee every Verified report is accurate in every respect. We may dismiss, amend, or reverse a report's status at any time, including through the dispute process below.

Any artisan who believes a report about them is false, unfair, or inaccurate may submit a dispute, providing their explanation and any supporting evidence. Following review, we may uphold, dismiss, or take other corrective action we consider appropriate, and will make reasonable efforts to notify the disputing artisan of the outcome. The dispute process is an internal administrative review, not a legal or arbitration proceeding, and does not replace or limit any legal rights or remedies otherwise available to either party.

Trust status labels (including "New," "Building Trust," "Verified," "Verified Pro," and "Flagged") are Frankdom's own classification, derived from an internal formula applied to Verified reports. These labels reflect our assessment based on available information at a given time and may change as new information is reviewed. They are opinions formed through our stated process, not statements of fact about matters outside that process.

The Service and all information provided through it are provided "as is" and "as available," without warranty of any kind, express or implied. We do not warrant the accuracy, completeness, or reliability of any trust status, report, or artisan profile. You are solely responsible for your own decision to engage, hire, or work with any artisan, whether or not listed on this Service.

To the maximum extent permitted by applicable law, Frankdom Hub Services Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, reputation, or data, arising from your use of or reliance on the Service, whether based on warranty, contract, tort, or any other legal theory. (Liability caps are subject to mandatory local law in some jurisdictions and are under review for this reason.)

You agree not to: submit false or malicious reports; submit reports about individuals for personal, competitive, or unrelated disputes rather than a genuine artisan service experience; attempt to manipulate trust scores through fraudulent submissions; scrape, bulk-extract, or resell data from the Service without authorization; or use the Service to harass, threaten, or intimidate any individual.

We process personal data in accordance with applicable data protection law, including the Nigeria Data Protection Act 2023 and, where applicable to users or data subjects outside Nigeria, other relevant regimes such as the GDPR. An artisan who is the subject of a profile may request a copy of the data held about them, request correction of inaccurate data, or request erasure, subject to our legitimate interest in maintaining an accurate historical trust record and any legal obligation to retain records. We retain report and review data for as long as necessary to operate the trust scoring system and to defend against potential legal claims, after which it may be anonymized or deleted.

Artisans may elect to pay a fee for expedited or enhanced verification review. Payment of this fee does not guarantee a particular outcome or trust status — it secures priority review by our team, who retain full discretion over the result based on the evidence provided. Fees are processed through our third-party payment provider and are subject to its terms.

We reserve the right to remove any report, artisan profile, or user submission, and to suspend or terminate access to the Service for any user, at our discretion, including for violation of these Terms.

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict of law principles, except where mandatory local law of a user's jurisdiction requires otherwise. (As the Service accepts reports and lists artisans outside Nigeria, this clause is a priority item for legal review.)

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms, or requests related to Section 10, can be directed to the Frankdom team through Frankdom Connect.